Privacy Policy
This Privacy Policy explains how Rollino Casino collects, uses, stores, protects, and shares personal information when users access or use the website operating under rollino.co.uk. Rollino Casino is committed to protecting the privacy and personal data of its users. We understand that players trust us with sensitive information, including personal details, financial data, identity documents, and gaming activity. For this reason, we apply appropriate data protection practices designed to keep user information secure, confidential, and processed lawfully.
This Privacy Policy applies to all visitors, registered users, and players who access the website, create an account, use casino services, contact customer support, participate in promotions, or interact with Rollino Casino in any way. By using the website, you acknowledge that you have read and understood this Privacy Policy.
Introduction
Rollino Casino respects your right to privacy and is committed to handling personal data in a transparent, secure, and responsible manner. As an online gambling platform, we are required to collect certain personal information to provide our services, verify user identity, process payments, prevent fraud, comply with legal obligations, and promote responsible gambling. We only collect personal data where there is a lawful reason to do so. We aim to ensure that all data processing is fair, necessary, proportionate, and clearly explained to our users.
Your personal information will never be sold to third parties.
Data Controller Information
For the purposes of applicable data protection laws, including the UK GDPR and the General Data Protection Regulation where applicable, Rollino Casino acts as the data controller for personal data collected through the website. This means that Rollino Casino determines why and how personal data is processed. Users may contact us regarding privacy-related matters, data access requests, correction requests, deletion requests, or other GDPR rights through the customer support channels provided on the website. Privacy enquiries should include sufficient information to identify the user account and clearly describe the nature of the request.
Types of Data We Collect
Rollino Casino may collect different categories of personal data depending on how you interact with the website.
Personal Identification Data
We may collect information such as your full name, date of birth, residential address, email address, telephone number, nationality, username, and account registration details. This information is necessary to create and manage player accounts, verify age and identity, prevent underage gambling, and comply with legal requirements.
Verification and Compliance Data
As part of Know Your Customer, anti-money laundering, fraud prevention, and responsible gambling procedures, we may request identity documents, proof of address, payment method verification, source of funds information, or other compliance-related documentation.
Financial Data
We may process information related to deposits, withdrawals, payment methods, transaction history, account balances, bonus usage, and payment verification. We do not intentionally store full payment card details where transactions are processed by licensed third-party payment providers.
Technical Data
When you use the website, we may collect technical information such as IP address, browser type, device type, operating system, language settings, location data, login times, session duration, pages visited, and referring URLs.
Gaming Data
We collect data relating to your gaming activity, including games played, bets placed, winnings, losses, session history, bonus participation, wagering activity, and responsible gambling limits.
This information helps us provide services, detect unusual behaviour, resolve disputes, and support player protection measures.
How We Collect Data
We collect personal data in several ways.
- Some data is provided directly by users when creating an account, completing verification, contacting support, subscribing to marketing communications, making deposits, requesting withdrawals, or participating in promotions.
- Other data is collected automatically through cookies, tracking technologies, server logs, analytics tools, and website security systems.
- We may also receive information from third parties, including payment providers, identity verification services, fraud prevention databases, analytics providers, marketing platforms, and regulatory or law enforcement authorities where legally permitted.
Purposes and Legal Basis for Processing
Rollino Casino processes personal data only where there is a valid legal basis.
Contractual Necessity
We process personal data to create and manage user accounts, provide access to games, process payments, deliver customer support, administer promotions, and operate the website.
Legal Obligation
We may process personal data to comply with gambling laws, anti-money laundering requirements, age verification rules, fraud prevention duties, tax obligations, and regulatory reporting requirements.
Legitimate Interests
We may process data to protect the security of the website, prevent fraud, improve services, analyse user behaviour, resolve disputes, enforce terms and conditions, and protect the rights of Rollino Casino and its users.
Consent
Where required, we may rely on user consent for marketing communications, certain cookies, or optional promotional activities. Users may withdraw consent at any time.
How We Use Your Data
Rollino Casino uses personal data to provide and improve its gambling services.
- We may use your data to register and manage your account, verify your identity, confirm your age, process deposits and withdrawals, provide casino games, manage bonuses, respond to customer support requests, and communicate important account information.
- We may also use your data to detect fraud, prevent money laundering, monitor suspicious activity, investigate security incidents, enforce website rules, and comply with legal obligations.
- Where permitted, we may send promotional offers, newsletters, bonus information, or service updates. Users can opt out of marketing communications at any time.
Data Sharing and Third Parties
Rollino Casino may share personal data with trusted third parties where necessary to operate the website, provide services, or comply with legal obligations.
These third parties may include:
- Payment processors, identity verification providers, fraud prevention services, game providers, hosting providers, IT support companies, analytics providers, marketing platforms, legal advisors, auditors, regulators, law enforcement agencies, and responsible gambling organisations.
- All service providers are expected to handle personal data securely and only process it for authorised purposes.
- We may disclose personal data where required by law, court order, regulatory request, fraud investigation, or to protect the rights and safety of Rollino Casino, users, or third parties.
International Data Transfers
Due to the international nature of online gambling services, Rollino Casino may transfer and process personal data outside the United Kingdom, the European Economic Area (EEA), or the country in which a user resides. Such transfers may occur when working with payment providers, identity verification services, game suppliers, cloud hosting providers, customer support platforms, fraud prevention systems, and other trusted business partners.
Whenever personal data is transferred internationally, Rollino Casino takes reasonable steps to ensure that appropriate safeguards are implemented to protect user information and maintain compliance with applicable data protection laws. These safeguards may include:
- Standard Contractual Clauses (SCCs) approved by relevant authorities;
- Data Processing Agreements with third-party service providers;
- Security and compliance assessments of vendors and partners;
- Technical and organisational security measures designed to protect personal information;
- Cooperation only with service providers that maintain recognised privacy and security standards.
We are committed to ensuring that personal data receives an adequate level of protection regardless of where it is processed, stored, or transferred. All international data transfers are conducted in accordance with applicable legal and regulatory requirements.
Data Retention Periods
Rollino Casino retains personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable legal and regulatory obligations.
Data may be retained for different periods depending on its nature and purpose, including:
- Account Information – retained while the player account remains active and for a reasonable period following account closure.
- Identity Verification Documents – retained as required by anti-money laundering (AML), Know Your Customer (KYC), and regulatory obligations.
- Financial Transaction Records – retained for legally required accounting, taxation, and compliance purposes.
- Gaming Activity Records – retained to ensure fair play, resolve disputes, investigate complaints, and comply with regulatory requirements.
- Customer Support Communications – retained to monitor service quality, handle disputes, and improve customer experience.
- Marketing Preferences and Communication Data – retained until the user withdraws consent or unsubscribes from marketing communications.
- Security and Fraud Prevention Data – retained as necessary to investigate suspicious activity, prevent fraud, and protect the integrity of the platform.
When personal data is no longer required for the purposes for which it was collected, it will be securely deleted, anonymised, or restricted in accordance with applicable data protection laws and industry best practices.
Your Rights Under GDPR
Users may have the following rights under GDPR and applicable data protection laws:
- Right of Access
You may request confirmation of whether we process your personal data and ask for a copy of that data. - Right to Rectification
You may request correction of inaccurate or incomplete personal information. - Right to Erasure
You may request deletion of personal data where there is no longer a lawful reason for us to retain it. - Right to Restrict Processing
You may ask us to limit the processing of your personal data in certain circumstances. - Right to Data Portability
You may request a copy of certain personal data in a structured, commonly used, machine-readable format. - Right to Object
You may object to certain types of processing, including direct marketing or processing based on legitimate interests. - Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time.
Please note that some rights may be limited where Rollino Casino is legally required to retain or process data for gambling compliance, anti-money laundering, fraud prevention, or regulatory purposes.
Cookies and Tracking
Rollino Casino uses cookies and similar tracking technologies to operate the website, improve functionality, analyse traffic, personalise content, remember user preferences, and support marketing activities.
Cookies may include:
- Essential cookies, which are required for account login, security, payment processing, and basic website functionality.
- Performance cookies, which help us understand how users interact with the website and improve user experience.
- Functional cookies, which remember preferences such as language settings or display options.
- Marketing cookies, which may be used to deliver relevant promotions and measure advertising effectiveness.
Users can manage cookie preferences through browser settings or available cookie management tools. Disabling certain cookies may affect website functionality.
Data Security Measures
Rollino Casino uses appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure.
Security measures may include encryption, secure server technology, access controls, firewalls, monitoring systems, staff confidentiality obligations, internal security policies, and regular review of data protection practices.
Although we take data security seriously, no online system can be guaranteed to be completely secure. Users are also responsible for protecting their account credentials, using strong passwords, and keeping login information confidential.
You should never share your account password with anyone.
Policy Updates
Rollino Casino may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, technology, or data processing practices.
When material changes are made, we may notify users through the website, email, account notifications, or other appropriate communication channels.
Users are encouraged to review this Privacy Policy regularly to stay informed about how personal data is collected, used, and protected.
Continued use of the website after updates are published means that you acknowledge the revised Privacy Policy.
Contact and Complaints
If you have questions about this Privacy Policy, how your personal data is processed, or how to exercise your rights, you may contact Rollino Casino through the support channels provided on the website.
We aim to respond to privacy requests within a reasonable timeframe and in accordance with applicable data protection laws.
If you are not satisfied with our response, you may have the right to submit a complaint to the relevant data protection authority.
For users in the United Kingdom, this may be the Information Commissioner’s Office.
Website: www.ico.org.uk
We encourage users to contact us first so that we can try to resolve any privacy-related concerns directly.